Shipping Information

When Will My Juicy Lucy Order Be Shipped?

At Juicy Lucy, we know you’re excited to get your hands on your latest look—whether it’s for an early morning workout or a stylish night out. That’s why we aim to dispatch all orders placed before 12 PM AEST (Monday to Friday) on the very same day.

If your order is placed after 12 PM, or over the weekend or on a QLD Public Holiday, don’t worry—we’ll have it packed and on its way by the next business day.

Once your order has been dispatched, we’ll send your tracking number directly to the email you provided at checkout so you can follow its journey from our place to yours.

Please note: Estimated delivery timeframes don’t include dispatch time. During peak periods, sales, or promotional events, dispatch may take a little longer—but we’ll always do our best to get your Juicy Lucy pieces to you as quickly as possible.

Need more info? You can find everything you need on our Orders & Delivery page.

Does My Order Require a Signature on Delivery?

To make sure your Juicy Lucy parcel lands safely in your hands, some delivery methods do require a signature upon arrival.

DHL Express deliveries will always require a signature, unless you personally organise a signature release directly with DHL.
For Australia Post deliveries (including Same Day, Express, and Standard shipping), a signature is also required unless you’ve arranged an authority to leave with the carrier.

If your order does require a signature, we recommend providing a delivery address where someone will be available Monday to Friday, such as a work address or secure reception area.

Please note: If you choose to authorise a Signature Release (e. g. , “Leave at Door” or “Safe Drop”) with your carrier, Juicy Lucy and the delivery provider are not liable for any lost or stolen parcels once they’ve been marked as delivered.

For International Standard Shipping, packages are typically delivered with authority to leave and do not require a signature.

Customs Charges & Delivery Holds

We want your Juicy Lucy goodies to get to you without a hitch! But depending on where you’re located, customs charges or import duties may apply.

Before ordering, we recommend checking the customs and import regulations in your country to see if any extra fees may apply when your order arrives.

For our customers in the European Union and the United Kingdom—great news! All taxes and duties are already included in the product price, so no extra costs at the door.

Estimated delivery times on our site don’t include delays due to customs processing or holds. If your order seems to be taking longer than expected, we suggest contacting your local customs office or shipping provider first.

Still no luck? Our friendly team is always here to help. Reach out at support@juicylucy.au and we’ll happily look into it for you.

Can’t See Your Country at Checkout?

No stress! If your location isn’t showing up in our checkout options, we’ve still got you. Just shoot us an email at support@juicylucy.au with your delivery address, and we’ll get back to you with a custom shipping quote ASAP.

We’re all about making Juicy Lucy accessible worldwide—so if you want it, we’ll do our best to get it to you.